Shipping policy
How is heavy equipment shipped?
All equipment is dispatched via freight carrier from our yard in Xujie Town, Liangshan County, Shandong Province, China. Domestic deliveries are handled via flatbed or lowboy trucking. International orders are shipped by container or Roll-on/Roll-off (RoRo) ocean freight, depending on equipment type and destination.
How long does shipping take?
• Domestic: typically 5–15 business days, depending on distance and carrier availability.
• International: typically 4–8 weeks depending on destination port, customs clearance, and inland transport.
Exact timelines are confirmed at the time of purchase. We do not guarantee fixed transit windows for international freight due to the variables involved in heavy equipment export.
Who arranges shipping?
We can arrange freight on your behalf through our freight partners, or you are welcome to use your own licensed freight forwarder. All shipping costs are calculated based on destination, equipment dimensions, and freight method, and confirmed in writing before your order is finalised.
Customs and import duties
For international orders, the buyer is solely responsible for import duties, taxes, port fees, and customs clearance costs in the destination country, unless otherwise agreed in writing before purchase.
Order cancellation
Orders may be cancelled without penalty within 24 hours of purchase confirmation. After freight has been arranged or equipment loaded for dispatch, cancellation may be subject to freight and handling costs already incurred.
Damaged equipment on arrival
Inspect all equipment upon delivery and document any visible damage with photos and video before signing the delivery receipt. Contact us immediately at contact@konkordea.com with your order number, photos, and a description of the damage. We will work with you and the freight carrier to resolve the issue.
Questions?
Contact us at contact@konkordea.com or 1 365 360 0508. We respond within 1–2 business days.